FAQ Title
What does the word carat mean? But how could I prove my ring was Welsh gold?
Why do we call our jewellery Pure Welsh Gold when it contains other metals? How do you handle refunds?
Can gold be different colours? What happens if the ring is the wrong size?
Can I order a bespoke (made to order) piece to my design? What happens if I loose my Certificate Of Provenance?
Can I order a piece in any gold caratage? Are Replacement Insurance Valuations available?
Could I order a piece in Pure Welsh Silver? Can I get repairs done if I damage an item?
How do I know the jewellery is made from Welsh gold? Do you sell any second-hand jewellery.

What does the word carat mean?

The word carat is derived from the word kharrub, the Arabic name for licorice. The hard seeds of the licorice are remarkably uniform and were used in ancient times as a means of weighing small items. Each seed is typically c.0.195 g. Used in relation to gold, the word carat denotes the gold ratio of the alloyed metal. Almost all gold used in jewellery is alloyed because in its pure refined form, called fine gold, it would be too soft. Pure gold is 24 carat. The most common carats are 22, 18, 14, 10, or 9ct. 22ct is the softest, it is not recommended for jewellery items likely to suffer hard wear. 9ct is the hardest. It contains 9 out of 24 parts gold. It is stamped 375, as 375 parts out of 1000. When the word carat is used in relation to diamonds, it refers to the approximate weight of the diamond. As a general guide, a brilliant cut diamond of 5mm in diameter weighs about 0.5 of a carat. For more diamond information see the "Diamonds are Forever" part of this website.

Why do we call our jewellery Pure Welsh Gold when it contains other metals?

Only gold of Welsh origin is used in our Pure Welsh jewellery pieces. It is not mixed or diluted with gold from any other source. It is Pure Welsh. Please note that standard jewellery fittings (called findings in the jewellery trade) that are supplied, such as earring butterflies or jump rings for instance, are supplied in standard gold of world-wide origin. This enables any jeweller to replace just that part if, for instance, an earring butterfly is lost.

Click here to find out more about our policy on pure Welsh gold

Can gold be different colours?

Yes, during the alloying process, to harden the gold, other metals are added. These produce the correct metallurgical properties required for the particular jewellery piece. They also produce different colours. Gold is popular in three colours :- yellow, rose and white. Green, blue and purple are also possible. Currently, pure Welsh gold is only available in yellow or rose colour.

Can I order a bespoke (made to order) piece to my design?

Yes, nearly any design can be created, though there is an additional cost involved in crafting the working model. Customers often find a design in our standard catalogue which may be adapted to suit their individual style. To request such a design, we usually need a sketch, which can be faxed to +44 (0) 1923 823970. Our Master Goldsmith will often make suggestions arising from this and a working pattern can be agreed from which the final jewellery piece is made.

Can I order a piece in any gold caratage?

Yellow Welsh gold is available in 9 and 18ct. Rose Welsh gold is available in 9ct.

Could I order a piece in Pure Welsh Silver?

Yes, Welsh Silver pieces are available to order and can bear the Millenium mark if so wished. Any piece from the standard range is usually available to order. The silver is a natural byproduct from refining the Welsh gold at Gwynfynydd, as the gold produced there is a natural alloy with silver.

How do I know the jewellery is made from Welsh gold?

The Gwynfynydd Mines Royal site is owned via a subsidiary of Welsh Gold plc - Aur Cymru Ccc. The last working gold mine in Wales closed underground on March 30th 1999. Since then a small amount of gold is being recovered from the old mine tips and it is this gold which we now offer.

The application of our exclusive Welsh Gold mark with written Certificate of Provenance is our guarantee of purity of origin - a precious piece of Wales (see hallmarks)

But how could I prove my ring was Welsh gold?

All our Pure Welsh gold carries a unique fingerprint. This is a special chemical ratio which cannot be duplicated and enables an specially equipped, independent laboratory to verify the origin of the gold.

How do you handle refunds?

Any mail-order item returned complete and undamaged within 10 days of despatch is eligible for a full refund. For your own security it should be sent insured and a signature required for acceptance. You must contact us within 24 hours of arrival to you of the item, to inform us of your intention to return the goods, if you wish to take advantage of the returns policy.

What happens if the ring is the wrong size?

Providing only a small adjustment is necessary, the adjustment will be made free of charge. However, if there is a large difference (usually entailing a change of price size grouping) a charge may be made. Dependent on the circumstances, a nominal charge may also be made for postage and insurance.

What happens if I loose my Certificate Of Provenance?

Duplicate Certificates Of Provenance which have been registered can be replaced, though we reserve the right to charge a small fee.

Are Replacement Insurance Valuations available?

We are able to provide current replacement value certificate letters for insurance purposes on goods we made in past years and currently make. The usual charge is £15, where a single item is involved. Where 3 or more items are involved the charge is £10 per item. We usually need only a photocopy of the original certificate issued with item. If this is not available, please email us of your interest and we can give you further information.

If your insurance company merely requires a verbal price, we are happy to give a without liability quote by email or by telephone free of charge, as part of our ongoing service to customers. If the valuation is required formally, the charge above is made.

Can I get repairs done if I damage an item?

Yes. To maintain the purity of gold in a pure Welsh gold item, it is obviously necessary to have any repairs done in Welsh gold. We will not supply metal to other goldsmiths as we have a strict policy against dilution. We can usually carry out most repairs and we suggest you ask us for a quote. If a pure Welsh gold ring is repaired with ordinary gold of world-wide origin it is instantly devalued (because the certification and purity is no longer valid) and this should therefore be avoided if at all possible.

Do you sell any second-hand jewellery.

Rarely, we are offerred pure Welsh gold jewellery made by us originally. Provided full certification is available and we are able to prove ownership, we can occassionally purchase and offer these at a discount to our standard price. We currently have no such items available.

WelshGoldplc.co.uk

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